Introduction
Glasgow West Medical Practice, a busy GP practice serving the communities around Glasgow, approached Key Digital for a reliable, cost‑effective print solution that would support their clinical and administrative workflows. With a new Practice Manager in post and a three‑month installation window, the practice needed a partner who could provide clarity, value and seamless delivery.
Situation
The enquiry requested an A4 multifunction device suitable for the Dumbarton Road site, with installation required within three months. When engaged, Key Digital learned that the Practice Manager had only been in the role for two weeks and was actively reviewing operational costs. This meant the solution needed to be both budget‑friendly and functionally robust, while fitting into the limited space available within the practice.
Key Digital proposed a table‑top multifunction device on a rental agreement, supported by a full service package to ensure predictable running costs and minimal administrative burden. The quotation met the practice’s functional needs – print, copy, scan – while keeping expenditure tightly controlled.
Solution
Following acceptance of the proposal, Key Digital arranged installation at a time that would avoid any disruption to patient services at the Dumbarton Road site. Coordination with the NHS IT team ensured the device was fully integrated with the required clinical systems and network infrastructure.
After experiencing consistent, high‑quality service and reliable device performance, Glasgow West Medical Practice returned to Key Digital with a request for a second quotation – this time for their Laurel Street site, which now required its own device.
Key Digital provided a quotation for a device with the same functionality and Heat‑Free Technology as the first installation, ensuring consistency across both locations. The proposal was accepted, and installation was promptly arranged with the same attention to timing, integration and minimal disruption.
Outcome
Glasgow West Medical Practice is now operating two Heat‑Free Technology multifunction devices, each supported by Key Digital’s expert service team. The practice benefits from:
- Consistent device performance across both sites
- Predictable running costs through rental and service agreements
- Reduced downtime thanks to proactive support and reliable technology
- Smooth integration with NHS systems, ensuring staff can work efficiently
The successful delivery of the first device – and the ongoing quality of service – directly led to the expansion of the partnership to the second site. Glasgow West Medical Practice now has a unified, sustainable print infrastructure designed to support long‑term operational needs.