Introduction
Key Digital partnered with Hotel Cumberland to replace an outdated and expensive print setup with a modern, economical and fully supported multifunction print solution. The hotel needed a reliable way to manage daily printing, copying and scanning without the high costs and inefficiencies of their previous contract.
Situation
Hotel Cumberland approached Key Digital after realising they were tied into a poor‑value photocopier agreement. Their existing setup included an ageing A3 multifunction device and a small desktop A4 device – both costly to run and no longer fit for purpose.
The hotel wanted the most economical A3/A4 solution available. They initially preferred to purchase a device outright and manage consumables and servicing themselves, but Key Digital highlighted the risks: high toner costs, reliability issues with cheap desktop A3 models, and the potential for downtime during busy hotel operations.
Once print volumes were shared, Key Digital prepared an accurate, transparent quote tailored to their usage.
Solution
A detailed proposal was presented, including full device specifications and service inclusions. The newly appointed hotel manager requested clarity on the equipment being up to specification – especially given the competitive pricing.
After a walkthrough meeting, the hotel manager preferred the Epson Heat‑Free solution we had recommended, recognising its efficiency and suitability for hotel‑level print volumes.
Although initially hesitant about leasing, the hotel agreed to a lease with a built‑in maintenance payment, which included a set print volume each quarter. This simplified billing, removed the burden of toner purchasing, and ensured ongoing support.
Outcome
- The agreement was completed promptly via e-signature process
- Installation and staff training were carried out smoothly
- The hotel now benefits from:
- A modern, reliable A3/A4 multifunction setup
- Predictable quarterly billing with included print volumes
- Reduced operational costs
- Full maintenance and support from Key Digital
Hotel Cumberland now has a scalable, economical print environment that supports daily operations without unexpected costs or downtime.