Introduction
Holy Trinity CE Primary School in Burnley sought a more reliable, cost‑effective, and well‑supported print environment after years of struggling with ageing Sharp devices and inefficient workflows. Key Digital built a strong relationship with the school early on, demonstrating how modern Heat‑Free Technology, smarter print management, and genuinely local support could transform their day‑to‑day operations. The partnership developed, and Key Digital ultimately delivered a seamless, future‑proof print solution.
Situation
Holy Trinity had a mixed fleet of Sharp devices. The school reported several operational frustrations:
- Frequent paper jams during heavy use, especially when devices overheated
- No automated toner monitoring, leading to unexpected outages
- High waste from classroom printing, with no user‑level accountability
- A highly manual scanning workflow – time‑consuming and inefficient
Solution
Despite receiving competitive pricing from other suppliers, the school valued Key Digital’s local presence, faster response times, and reputation for reliability.
Key Digital carried out a full assessment of the school’s print usage, workflows and pain points. Several improvements were identified:
- Print Management Integration
Introducing software linked to teacher fobs to reduce waste, improve accountability, and streamline classroom printing.
- Workflow Automation
Demonstrating how scanning and invoice processing could be simplified, removing the need for manually forwarding invoices each month.
- Heat‑Free Technology Devices
Recommending Epson’s Heat‑Free multifunction devices to eliminate overheating issues, reduce energy consumption and improve reliability.
- Local, Responsive Support
Emphasising Key Digital’s proximity, rapid on‑site response, and hands‑on technical support – key differentiators compared to national competitors.
Throughout the engagement, rapport grew strongly. Even when the school briefly returned to Sharp for a revised quote, they made it clear they preferred Key Digital’s approach, transparency and reliability.
Outcome
Key Digital were successful in working with the school to provide the managed print service. To minimise disruption, four new Heat‑Free Technology devices were installed over the summer break, ensuring staff returned to a fully modernised, stable print environment.
Key results included:
- Significantly reduced downtime thanks to more reliable devices
- Lower print waste through fob‑based print management
- Streamlined admin workflows, especially around invoice processing
- Predictable, proactive toner replenishment via automated monitoring
- A trusted local partnership, with instant support whenever needed
Holy Trinity now benefits from a print infrastructure that is efficient, sustainable and built around the real needs of a busy primary school.