Background
The RSPCA Halifax, Huddersfield and Bradford branch is a vital part of the UK’s leading animal welfare charity. As an independent branch, it relies heavily on public support to continue its work rescuing, rehabilitating and rehoming animals. With limited resources and the need to operate efficiently, the branch sought a reliable and cost-effective print solution to support its day-to-day operations.
Situation
Prior to engaging with Key Digital, the RSPCA branch was operating an outdated and inefficient print setup. The existing device was unreliable, costly to maintain and lacked the functionality required for their growing administrative needs. Frequent breakdowns and delays in printing caused disruption to their team’s productivity, impacting essential communications and reporting.
Key requirements included:
- A dependable multifunctional device (print, scan, copy)
- Reduced running costs and improved print quality
- Fast and friendly support from a trusted supplier
- A service that matched the charity’s budget and operational needs
“Working with Key Digital has been a pleasure. They understood our needs from the outset and provided a solution that just works. The Ricoh machine is reliable and the support we receive is second to none.”
– Russell Kebble, Branch Manager
Solution
Key Digital conducted a site assessment and identified the Ricoh MP C device as the ideal solution. Key Digital provided the device under a fully managed print service, which included:
- Installation and setup
- Automated toner replenishment and proactive maintenance
- Usage monitoring and reporting to help manage print volumes
- On-call support and repairs, minimising downtime
- Flexible pricing tailored to the charity sector
Since the installation, the RSPCA Halifax, Huddersfield and Bradford branch has seen tangible benefits:
- Improved reliability: Staff now have a dependable machine for everyday printing, scanning and copying needs
- Cost savings: The managed service has reduced overheads and eliminated unexpected maintenance costs
- Operational efficiency: With fewer disruptions and automated support, staff can focus more on their core mission
- Sustainability: The Ricoh device supports low energy use printing, helping the charity align with its environmental values