Introduction
Peace Haven Care Limited are a multi-award-winning domiciliary care agency based in Newquay, Cornwall, providing a wide range of services for the over-65s in the community. The agency’s mission statement is simple: to provide high-quality care and support to all clients through a professional and engaged workforce.
Situation
Peace Haven Care Limited, led by Director Daniel, approached Key Digital to replace their unreliable desktop printing setup with a robust, long‑term managed print solution. With high quarterly print volumes and repeated device failures, Peace Haven Care required a dependable multifunction device (MFD) supported by a maintenance package that would finally give them stability, predictable costs and professional‑grade performance.
Peace Haven Care had been relying on a Brother DCPL3530c3w, having gone through two machines in four years due to breakdowns. The print usage, around 3,000 prints per quarter, was far beyond what a low‑cost desktop device could reliably handle.
Key challenges included:
- Frequent device failures disrupting daily operations
- No existing lease or maintenance structure
- High print volumes requiring a more durable machine
- Hesitation around leasing due to unfamiliarity with pricing
Daniel reached out seeking an MFD with a maintenance package, ready to proceed quickly if the offer was right.
Solution
During the introductory call, Key Digital assessed Peace Haven Care’s print environment and immediately identified the right fit. The Epson WorkForce EM‑C800, a compact yet powerful A4 multifunction device built on Heat‑Free Technology, ideal for high‑volume, reliability‑focused environments.
Key Digital delivered a complete proposal meeting, addressing all concerns:
- Heat‑Free Technology explained and aligned with Daniel’s reliability needs
- EM‑C800 recommended for durability, speed, and low energy consumption
- Lease and maintenance package fully clarified, removing uncertainty around leasing
- Directors consulted, with 2 out of 4 approving immediately, and full approval shortly after
Once agreed, Key Digital arranged installation and setup, with service teams coordinating remote configuration on the same day.
Outcome
The results were immediate and highly positive:
- The EM‑C800 was installed and fully operational without disruption
- Peace Haven Care confirmed they had no requirement for multiple devices – the new MFD handled everything
- After several weeks of use, Daniel reported the service was operating very well and that they were loving the device
- The first automated consumables delivery arrived exactly as expected, reinforcing the reliability and convenience of the managed print service
Peace Haven Care now benefits from predictable costs, dependable performance and a professional print setup that supports their growing operational needs.