Background
St James Church in Taunton is a vibrant parish community with a busy schedule of services, events, and administrative needs. Their existing photocopier – a remanufactured Ricoh MP C2003 – had been in place for several years under a lease agreement. While functional, the machine was beginning to show its age, producing gaps in the middle of documents and struggling to keep up with peak demand around Easter and Christmas. With a strong environmental group and eco-friendly ethos, the church was keen to find a reliable, cost-effective and sustainable managed print solution.
Current Situation
When first contact was made with Key Digital, the church’s contract was due to expire, and pricing was a key consideration. Competitors offered alternative quotes, but concerns remained about long-term costs and service quality. The admin team noted frustrations with ink supplies running low during busy periods, and while additional features such as stapling were discussed, budget constraints meant the focus had to remain on affordability and reliability.
Solution
Key Digital worked closely with the church’s admin team and committee to understand their needs and priorities. A tailored proposal was presented, balancing competitive pricing with a modern, efficient photocopier and a managed print service designed to reduce downtime and improve support. The solution included clear expectations around costs over the term, ensuring transparency and peace of mind. Installation was scheduled to coincide with the removal of the old machine, guaranteeing a seamless transition.
“We’re really happy with the solution that we have from Key Digital, but what stands out most is the support we get whenever we call – always so helpful and reassuring. It’s made such a difference that I’ve already recommended Key Digital to someone else!”
– Glenys Hanlon, Church Administrator
Outcome
The new photocopier and managed print service effectively support the church’s day-to-day operations. Staff now benefit from reliable performance, improved print quality and responsive support whenever they call. It has been highlighted how helpful the support has been, particularly during busy seasons. The church has expressed strong satisfaction with the solution, with Glenys noting that she was so impressed she recommended Key Digital to another organisation. The partnership has delivered not only cost savings but also confidence in a service that aligns with the church’s eco-friendly values and commitment to its community.