Background
When Gem & Co Financial Services Ltd sought a more efficient and user-friendly print solution, they turned to Key Digital for support. The firm required a high-quality, reliable managed print service that could match the demands of their evolving office setup without adding operational headaches. With an office refurbishment underway and a desire to streamline day-to-day processes, they needed a provider who would truly listen and deliver.
Situation
Gem & Co had previously been working with a different supplier but had encountered recurring issues, particularly with setting up scan-to-SharePoint functionality for new users. Every time a new team member joined, the configuration process became time-consuming and frustrating. The company’s print volume wasn’t particularly high, but they needed a robust solution that offered:
- Mono and colour printing
- Support for A5 to A3 paper sizes
- Print, copy, and scan functionality
- Leased device
- Easy-to-manage user functionality
- No finishing options required
Additionally, the client had reached the end of their existing lease agreement and was operating on a rolling contract, meaning the timing was ideal for a seamless switch.
The Solution
After a detailed consultation, Key Digital proposed a managed print solution built around the Epson WorkForce Pro WF-C878R – a versatile, energy-efficient and user-friendly multifunction printer. This model supports mono and colour printing, A5 to A3 sizes, and includes full scan-to-SharePoint functionality.
The client was particularly impressed by the heat-free printing technology and how Key Digital carefully explained the long-term benefits of the solution. Key Digital’s consultative approach gave Gem & Co the confidence they needed to move forward. As the office refurbishment continued, the timing for installation was targeted for August – perfectly aligning with the company’s internal plans.
“Key Digital made the whole process effortless. The Epson device has been reliable and easy for the whole team to use, especially with scan-to-SharePoint now set up properly. We’re very happy with the service and support we’ve received.”
– Dean Wright, Operations Director
The Result
Key Digital ensured a smooth and timely rollout, with Gem & Co signing off on the installation. The new Epson WorkForce Pro WF-C878R was installed without disruption to operations, offering improved reliability and ease of use.
Key highlights include:
- Streamlined scan-to-SharePoint setup for each user
- Reduced admin load when onboarding new team members
- Reliable and energy-efficient hardware
- Hassle-free lease agreement
Gem & Co were able to tick the task “off their desk” and focus on what they do best – delivering expert financial services to their clients.